abas-USA announced today the results of a recent independent ERP user satisfaction survey, conducted by i2s, Intelligent Systems Solutions. The study consisted of 1,923 interviews with companies in 17 countries. Survey participants have been using ERP software an average of 6 years, in the manufacturing (55%), retail (18%) and professional service (27%) industries.
abas Business Software was ranked #1 in satisfaction with the ERP software system and the ERP software partner. That #1 ranking holds true for the companies’ ability to recommend abas Business Software and their implementation partner; ahead of SAP, Microsoft, Infor and Lawson. The study also found that ERP users become increasingly satisfied with their ERP system as they adopt the newest version. abas Business Software customers have the highest adoption rate for new version releases, based highly on the flexibility of the software and the seamless upgrade path.
A chart accompanying this release can be found at http://media.globenewswire.com/cache/1681/file/11779.pdf
Alan Salton, president of abas-USA, said earlier today, “We are certainly pleased by the results of this study. Customer satisfaction with our software and support has been the focus at ABAS for over 31 years. Our customers are the best measure for understanding how well we can enable our customer’s success, and this study reinforces our mission to continue to provide our clients with product and service excellence.”